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customer service

Are you shopping and need some assistance?
Please click here to access our online customer service information. You can always contact us at our toll-free 24hr Customer Service line at 1-877-491-3763 or by e-mail.

How do I find Gentle Souls in a store near me?
For information on where to find a pair of Gentle Souls you must have, please call our toll free number at 1-877-491-3763 or contact us by e-mail at this email

How do I find a particular pair of Gentle Souls that I've seen in an ad or magazine?
Most all the styles you will see in advertisements or as editorial content in magazines will be available for purchase on our web site. However, if you don't see what you are looking for, please call us at 1-877-491-3763 or contact us by e-mail at this email

I'm a retailer, how may I find out about Gentle Souls wholesale opportunities?
To contact someone about how you may carry Gentle Souls footwear in your store, please call us at 1-877-491-3763.

Do you publish a catalogue?
We sell Gentle Souls directly to customers on the web only.

How do I use my VIP card or Friends & Family code?
After you have completed your shopping experience and have added your fabulous new Gentle Souls and/or accessories to your Shopping Bag, simply enter the 9-digit alphanumeric code that appears on your VIP card or on the Friends & Family e-mail in the text box provided for such a code at the bottom of the Shopping Bag. The appropriate discount will be applied to your order when you checkout. As always, if you would like us to assist you in this process or any other as you place your order, please feel free to call us at 1-877-491-3763.

Our hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time

Live Assistance